Terms & Conditions

Welcome to www.garantie.in website operated by Anglepaisa Consultancy Services Pvt Ltd The following terms and conditions govern the use of Garantie’s services by you. You must read and agree to all of the terms and conditions and the attached Privacy Policy before using the Site. As the linked information is included in and formed a part of these terms and conditions, we firmly advise that you access it as you read these terms and conditions. These terms and conditions become binding upon acceptance. Acceptance of these terms and conditions is required in order to use any functionality on the site. These terms and conditions will govern how the Site is used if they conflict with any other documents. You are not permitted to use the Site in any way if you do not agree to be bound by these terms and conditions and the Privacy Policy. To review the most recent terms and conditions, make sure to check back regularly on this page. We retain the right to change or otherwise modify the terms and conditions at any time, at our sole discretion, without prior notice. By continuing to access or use this Site, you acknowledge your acceptance of the updated or modified terms and conditions.

1.1 Use of the Garantie Platform / Garantie Services:

Please read the following terms and conditions precisely before registering on, accessing, browsing, downloading, or using the Garantie website located at www.Garantie.in, and all associated sites linked to www.Garantie.in, or the Garantie mobile application or any similar platform( hereinafter inclusively referred to as, the” Garantie Platform”) on any device and/ or before availing any services offered by Garantie on the Garantie Platform which may include services such as Product Registration, Service Request/ Complaint Initiation and its Status Tracking, Digital Warranties of the registered Products, sale of Warranties or Maintenance Contract Extension of Products, sale of Spares or services bought or initiated on the platform, sale of individual or blanket insurance or protection plans, or marketplace service or any other service that may be offered by Garantie on the Garantie Platform (hereinafter individually, and collectively, the Garantie Services). For the avoidance of doubt, it’s clarified that these terms and conditions shall apply to all Garantie Services, whether offered by Garantie or its affiliates.

1.2 Acceptance:

You agree to be bound by the single-sign-on ID (hereinafter SSOID) terms and conditions set forth below, as well as the service-specific terms and conditions applicable to each Garantie Service, by registering on, accessing, browsing, downloading, or using the Garantie Platform for any general purpose or for the specific purpose of availing any Garantie Service (hereinafter collectively, the terms and conditions). You automatically and immediately agree to all of the terms and conditions by registering on, accessing, browsing, downloading, or using (as applicable) the Garantie Platform or using any Garantie Service or the SSOID. Accepting or agreeing to the terms and conditions will result in the creation of a legally binding contract (hereinafter Agreement) between you and Garantie. All services are provided by Garantie using the Garantie Platform and are provided under the “Garantie” brand (or any derivatives or variations thereof). As a result, all rights, benefits, liabilities, and duties under the terms and conditions shall, as the case may be, accrue to or be incurred by Garantie in connection with Your use of Garantie digital services (including, but not limited to, Product Registration, Service Request / Complaint Initiation, and its Status Tracking, Digital Warranties of the registered Products, Warranties Extension of Products), the marketplace service, or any other service. Subject to Your compliance with the terms and conditions, you may use the Garantie Services. Garantie grants You a personal, non-exclusive, non- transferable, limited, revocable license to enter and use the Garantie Platform and/or utilize the Garantie Services as long as You accept and comply with these terms and conditions.

1.3 Eligibility:

Persons under the age of 18 and individuals who have previously been barred by Garantie from using the Garantie Services or accessing the Garantie Platform are not eligible to use the Garantie Services. By accepting the terms and conditions or otherwise using the Garantie Services on the Garantie Platform, you confirm that you are at least 18 years old and have not previously been suspended or removed from using the Garantie Services or the Garantie Platform by Garantie for any reason. You further represent and warrant that you have the capacity, right, and power to enter into this Agreement and to adhere to all of its terms and conditions. Finally, you must not pretend to be someone or anything, or fraudulently assert your identity, age, or association with anyone or anything. In the case that any of the terms and conditions are violated, Garantie retains the right to suspend or permanently restrict You from using the Garantie Platform or using any of the Garantie Services.

1.4 Your Account:

You agree to use the Site only to make lawful purchases for yourself or another person on whose behalf you are legally permitted to act (and to inform such other people about the terms and conditions and/or Privacy Policy that apply to the purchase you have made). In exchange for using the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of India or other applicable jurisdictions (including all rules and restrictions applicable thereto). Additionally, you consent to provide the Site with accurate, current, and whole information about yourself. Garantie reserves the right to suspend or terminate your account and restrict any further use of the Site if you provide any information that is completely false, inaccurate, not current, or incomplete (or becomes completely false, inaccurate, not current, or incomplete), or if Garantie has good faith grounds to suspect that such information is completely false, inaccurate, not current or incomplete (or any portion thereof). If you use the Site, you are responsible for keeping your account secure and restricting access to the device. You agree to accept responsibility for any activities that take place under your account. You agree to immediately inform Garantie of any unauthorized use of your account or any other security breach. Garantie has the right, in its sole discretion, to refuse service, terminate accounts, or remove or edit content. Despite the foregoing, we reserve the right to refuse access to the Site and the Services we provide to anybody at any time and for any reason, including but not limited to a violation of the terms and conditions or Privacy Policy, at our sole discretion. You will be subject to additional terms and conditions when you purchase the Services of your choice. Please carefully read these additional terms and conditions. You agree to abide by the terms and conditions of any service provider you choose to do business with, including, but not limited to, paying all amounts when they are due and abiding by the service provider’s guidelines and limitations on the use of its goods and/or services. You acknowledge that breaking any of these service providers terms and conditions could lead to the cancellation of your order(s), denial of access to the relevant service(s), forfeiture of any payments made for those services, and/or a charge to your account for any expenses we incur as a result of the violation.

1.5 Communication Policy:

You accept the following by accepting terms and conditions:

• You agree that Garantie may send notifications to the mobile phone number you provided when signing up for the SSOID service on the Garantie Platform, as well as to any updated mobile number you subsequently supply on the Garantie Platform, via email or push notifications. In the case of an SMS, the alerts will only be received if the mobile device is set to accept SMSs, in the case of an email, only if the email servers and email addresses are operational, and in the case of push notifications, only if the user has authorized the receipt of such messages. You might not receive the alert at all or receive messages that are delayed if the mobile device is in “Off” mode, the email servers or IDs are down, or the push notifications feature has been disabled.
• Garantie will make its best efforts to send alerts through SMS, email, and push notifications, and it will be assumed that You have received any information sent as an alert to the mobile phone number or email address provided while using the Garantie Platform or making use of any Garantie Services. Garantie is under no responsibility to verify the identity of the recipient(s) of the alert. You cannot in any way hold Garantie responsible for the SMS/email alert/push notification service’s unavailability.
• The Garantie SMS/email alert/push notification service is an additional service offered for Your convenience, and it may contain an error, an omission, or an inaccurate statement. You must immediately notify Garantie of any errors you find in the alert’s information if you do. Garantie will then use all reasonable measures to have the issue resolved as soon as possible. You agree that you will not hold Garantie responsible for any losses, injuries, claims, or expenses, including legal fees, that you may sustain as a result of the SMS/email alert/push notification function.
• The clarity, readability, accuracy, and promptness with which the SMS/e-mail alert/push notification service is provided is determined by a variety of factors, including the service provider’s infrastructure and connectivity. Garantie disclaims all liability for any failure to provide, delay in delivery, or alteration of the alert in any form.

1.6 Disclaimer of Liability and Warranty:

Visitors to this website/portal and any third party are hereby notified that, while the administrators of this website/portal, viz Anglepaisa Consultancy Services Pvt Ltd (“Garantie”), take care to ensure the accuracy of the Content, Garantie takes no legal liability for and does not guarantee that the material provided on this website is true or full, or that these web pages will be free of errors or that its availability will be uninterrupted. Garantie disclaims any responsibility to any person for any damage or loss incurred by any errors or omissions, either caused by carelessness, accident, or any other cause; however, this disclaimer does not apply to any claims for fraudulent misrepresentation, personal injuries, or death. You hereby expressly acknowledge and accept that the use of, or inability to utilize, the service, is at your risk. You acknowledge that we reserve the right to discontinue the service at any time and without prior notice or to remove it altogether. Uninvited price changes could occur for our products. In no case shall Garantie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of or in any way connected with, your access to, display of or use of this site or with the delay or inability to access, display or use this site (including, but not limited to, your reliance upon opinions appearing on this site; any computer viruses, information, software, linked sites, products, and services obtained through this site); and even if Garantie and/or its affiliates their respective service providers have been advised of the possibility of such damages. In the event of any cancellation, delay, strike, unforeseen circumstances, or other circumstances beyond their direct control, Garantie and its affiliates disclaim all liability and will not issue any refunds. They also disclaim all responsibility for any additional costs, delays, or actions taken by any government or other body.

1.7 License Disclaimer:

Nothing on Garantie website should be interpreted as granting a license to use any of Garantie’s or any third party’s intellectual property, whether by estoppel, implication, or other legal means.

1.8 Garantie Platform Use:

You acknowledge that we do not operate, control, or give any kind of approval to any information, products, or services on the Internet except those that are specifically identified as coming from Garantie. Furthermore, you are aware that Garantie cannot and does not guarantee or promise that any files downloaded through the Garantie Platform will be free of malware such as viruses or worms. You are responsible for putting processes in place that go by Your specific Internet security requirements and ensure the correctness of data input and output.

1.9 Prohibited Conduct:

By using the Garantie Platform, accessing the Garantie Services, or both, you agree not to:

• Violate any terms and conditions.
• Use another person’s account without their permission, impersonate any individual or organization, falsely claim or otherwise misrepresent your affiliation with any person or organization, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Garantie Services, engage in any other similar fraudulent activity, or use any other method to access the Garantie Services using money that we erroneously believe to be potentially fraudulent.
• Violate the privacy, publicity, or intellectual property rights of us or any other party.
• Use the Garantie Services if you’re under 18 without a parent’s permission, or, in any case, use the Garantie Services if you’re under 13 with a parent’s permission and in compliance with the law.
• Post or send any communication that is libelous, defamatory, or that reveals someone else’s private or personal information.
• Post or send any pornographic, obscene, or otherwise offensive message, data, image, or software.
• Refuse to cooperate with an inquiry, produce proof of your identity, or share any other information that you may have provided to Garantie.
• Eliminate security-related aspects of the Garantie Services and the Garantie Platform or features that impose restrictions on their use, or damage, disable, or otherwise tamper with such features.
• Attempt to reverse-engineer, decompile, disassemble, or in any other way break the source code of the Garantie Platform, Garantie Services, or any component thereof, except and only to the extent that doing so is specifically permitted by relevant law.
• Utilize the Garantie Services or the Garantie Platform in any way that could endanger, disable, burden, or damage it, including but not limited to automated use of the Garantie Services or the Garantie Platform.
• Alter or transform the Garantie Services, the Garantie Platform, or any portion of either, unless and only to the extent that doing so is permitted by applicable law.
• Using any method, including uploading or otherwise spreading harmful code or files with contaminating or destructive elements, intentionally tamper with or damage the operation of the Garantie Services or the Garantie Platform or the use of it by any other user.
• Monitor or copy the Garantie Platform using any robot, spider, automatic device, or manual method without prior written consent.
• Interfere with or otherwise disrupt the Garantie Platform or any networks connected to it.
• Take any action that places an excessive or disproportionately high burden on the network or infrastructure of Garantie.
• Utilize any tool, program, or procedure to bypass the robot exclusion headers on the Garantie Platform or to tamper with, or attempt to interfere with, the Garantie Services.
• Creating false headers or altering IDs or other data to hide the source of any content communicated over the Garantie Platform or to control Your appearance there.
• Sell any information, software, or services related to or derived from Garantie.
• Make use of the resources and tools provided by the Garantie Platform to engage in unlawful behavior or to encourage others to engage in unlawful behavior.
• Disclose information that is erroneous, inaccurate, or deceptive.
• Collect or access personal information, such as financial information, regarding other Garantie Platform users by using the platform, unless and only to the extent specifically permitted in the terms and conditions.
• Make use of Garantie Services with money that Garantie considers, in a reasonable amount of time, may be fraudulent.
• Utilize the Garantie Services in a way that might or would subject Garantie, a third party, or You to claims, disputes, reversals, chargebacks, fees, fines, penalties, or other liabilities.
• Making use of the Garantie Services in a way that Garantie or any payment card network erroneously believes constitutes an abuse of the payment card system or a violation of payment card network policies.
• Act in any way that could result in Garantie losing any of the Garantie Services from its service providers or losing any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors, or other suppliers.

1.10 Termination; Agreement Violations:

You acknowledge and agree that Garantie may, at any time, and its sole discretion, suspend or terminate your account (or any part of it) or your use of the Garantie Services/Garantie Platform, as well as remove and discard all or any portion of your account, user profile, recipient profile, and SSOID from the Garantie Platform. In addition, Garantie reserves the right to stop offering access to the Garantie Services, in whole or in part, at any time and for any reason. You acknowledge that Garantie may, at any time and without prior notice, terminate your access to the Garantie Services/Garantie Platform or any account you may have, in whole or in part, and that Garantie shall not be liable to You or any third party for any such termination or interruption. Any suspected instance of fraud, abuse, or unlawful action may be reported to the relevant law enforcement agency. All additional legal or equitable remedies that Garantie may have been in addition to these. You agree to immediately discontinue using the Garantie Services/Garantie Platform after termination for any reason.

1.11 Limitation of liability:

You expressly understand that Garantie shall not be liable, in law or equity to you or a third party for any direct, indirect, incidental, lost profits, special, consequential, punitive, or exemplary damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages) resulting from (i) the use of inability of use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services (iii) unauthorized access to or alteration of your transmissions of data (iv) statement or conduct of any third party of the service (v) or any other matter relating to these terms and conditions or the services whether as a breach of contract, tort (including negligence whether active or passive) or any other theory of liability. If despite the limitation above, Garantie or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Garantie and/or Its Affiliates will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Garantie in connection with such transaction(s) on this Site, or (b) Rupees Five Hundred only (INR 500). The liability limit indicates how the parties have shared the associated risk. The restrictions outlined in this section will remain in effect even if it is determined that any limited remedy outlined in these terms was ineffective for the intended purpose. Garantie, its affiliates, and/or their respective service providers benefit from the liability exclusions outlined in these terms.

1.12 Ownership; Proprietary Rights:

Garantie is the owner and operator of the Garantie Platform and its services. The Garantie Services and the Garantie Platform provided by Garantie (hereafter Materials) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, as well as applicable laws. The Materials also include visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements. All Materials, trademarks, service marks, and trade names found on the Garantie Platform are owned by Garantie as between you and Garantie. You agree to respect any copyright, patent, trademark, and other intellectual rights notice attached to, contained in, or accessed in association with or via the Garantie Services/Garantie Platform by Garantie or any other party. You undertake not to offer the Materials for sale, licensing, distribution, copy, modification, public performance or exhibition, transmit, publish, edit, adapt, create derivative works from, or otherwise use them without Garantie’s express permission. All rights that aren’t given explicitly in this Agreement are reserved by Garantie. Please get in touch with customer care if you have suggestions for enhancements to the Garantie Services and/or Platform. Please be aware that by doing this, you hereby transfer all rights, titles, and interests in and to all ideas and recommendations, as well as any global intellectual property rights related thereto, to Garantie and shall continue to assign the same to Garantie. You acknowledge that in order to complete the above rights, you may be required to take certain actions and accept certain agreements.

1.13 Modification of this Agreement:

Garantie maintains the right to make updates to the Site, associated rules and regulations, these terms and conditions, and the Privacy Policy at any time. If Garantie updates these terms and conditions significantly, it may provide you notice by: (i) prominently displaying a notice above the relevant section of these terms and conditions or the Privacy Policy for 3 days, which is considered sufficient notice. The posting of a notice of a change to the Privacy Policy’s terms and conditions will be deleted after 3 days. If you wish to terminate your account due to a change in the terms and conditions or the Privacy Policy, write an email with the subject line ‘Termination’ to the following email address: [email protected]. If you decide to keep using the Site, you acknowledge that doing so will be interpreted as your acceptance of the updated terms and conditions or Privacy Policy, as applicable.

1.14 Local Laws:

Garantie does not represent that the contents of the website are appropriate or readily available for use in other locations. Garantie controls and administers this website from its headquarters in Noida, India. If you access our website from another place, you are in charge of adhering to all local laws that may apply, including but not limited to the export and import laws of other nations. Unless otherwise specified, any marketing or promotional materials on this website are only intended for use by people, businesses, or other organizations based in India and adhere to all applicable laws at the time of use in India. If there are any disputes, only the courts in New Delhi will have jurisdiction over them.

1. The Plan

This accidental screen damage protection governs the registration and support process for screen damages (also referred to as display, touch screen, touch panel) of vivo device sold by vivo through its official sales channels (including its website) in India & in its original packaging. This plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.

2. Plan Term

Benefits under the Plan begins when you (“Customer”, who is the User of the Device) registers the Device for the Plan and ends on completion of Twelve months from date of purchase of the Plan (“Plan Term”).

3. Plan Eligibility

1. This plan must be purchased within 4 days of Device purchase and subject to the Device being in its perfect working condition. vivo and Garantie reserves the right to revise the timeline of purchase of plan at its discretion.
2. The terms of this Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Screen Repair Request together, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of the Plan.
3. The benefit of accidental screen damage protection provided by the Plan is additional to the benefits provided by the manufacturer’s warranty.

4. Coverage Details

1. “Registered” Device:
   

   The Device for which the Plan has been purchased and successfully registered under the Plan at the same time as the original purchase of the Device is termed as “Registered Device.”

2. Customer:
   

   The purchaser of the Registered Device whose name is mentioned on the purchase Invoice of the Device is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.

3. Benefits Value:
   Maximum Benefits Value is equivalent to one-time cost incurred for screen and back cover replacement, during the Plan term. Only one Screen Repair Request raised together per Device is allowed during the Plan term of 12 Months. Any other repairs during the Plan Term or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through vivo. There is an additional Processing Fee charged during a repair event under the Plan as follows:
   

   Device Range (INR)	Deductible (INR)
   5000-10000	299.00
   10001-15000	399.00
   15001-20000	499.00
   20001-30000	599.00
   30001-40000	699.00
   40001-50000	799.00
   50001-60000	899.00
   60001-70000	999.00

4. Scope of Service under the Plan:
   

   Provided the Registered Device is handed over to Vivo or its authorized channels in its entirety during the Screen and back cover damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Registered Device from Brand Authorized Sales Channels in India, the following conditions would be considered under the Plan.

   1. Inclusions
      the Registered Device:
      
      1. Suffers accidental physical screen and back cover damage like broken, cracked or shattered screen/ Back cover
   2. Exclusions
      The Plan will not cover:
      
      1. If the Plan has been purchased post eligible window of purchase
      2. Any Damage reported within 7 days of registration of the Plan
      3. Suffers physical screen and back cover damage due to:
         
         1. Acts of god perils, fire, lightening and explosion
      4. Any loss or damage to the Registered Device:
         
         1. due to fluid accidentally entered the internal circuitry, resulting into stoppage of the Registered Device & resulting into the screen damage
         2. due to Intentional act or
         3. arising before or after Plan term
         4. under mysterious circumstances including lost or stolen
         5. due to hire or loan of the Registered Device to a third party or if ownership is transferred
         6. Due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber
         7. Caused by incorrect storage, poor care, maintenance, careless use, incorrect installation and incorrect setup.
         8. due to serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer
         9. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
         10. Damaged device where the IMEI/Serial no. cannot be identified by vivo Authorised service Centers.
   3. Damage caused by:
      
      1. a product/accessory that is not the Registered Device
      2. operating the Registered Device outside the permitted or intended uses described by manufacturer
      3. service (including upgrades and expansions) performed by anyone who is not Vivo Authorized Service Center (“ASC”) or any failure/damage caused outside the Indian territory
      4. Third-party products or their effects on or interactions with the Registered Device or the software
      5. Recalls or modifications to the Device
      6. Consequential loss of any kind or description including wear & tear, or otherwise due to normal aging of the product or manufacturer defect
      7. Cosmetic damages like scratches, dents and broken plastic on ports
      8. Loss or damage covered by manufacturer’s limited warranty
      9. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
      10. Issues that could be resolved by upgrading software to the then current version
      11. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
      12. Damage to, or loss of any software or data residing or recorded on the Registered Device
      13. Recovery and reinstallation of software programs and user data are not covered under this Plan
      14. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
      15. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Device for which the Plan was activated

5. Special Exclusions

Garantie shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the Manufacturer’s warranty
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
4. Damage due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5. Garantie shall not be liable for a damage repair request if:
   
   1. The Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
   2. Due to the inability of the Customer to submit either the Repair Request processing documents or supporting documents required for processing the request

6 Your Responsibilities

To receive service or support under the Plan, you agree to comply with the following:

1. Provide information about the reasons and causes of the damage to the Registered
2. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
3. Follow instructions Vivo gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
4. Take backup and delete the data residing in the DURING THE FULFILLMENT OF SCREEN DAMAGE PROTECTION SERVICE, VIVO OR THE ASC MAY DELETE THE CONTENTS OF THE DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Vivo or the ASC will return the Device after the service event or as per Brand’s service policies. vivo or the ASCs may install the latest software updates as part of hardware service that will prevent the Device from reverting to an earlier version of the operating system as per Brand’s service policies. Third party applications installed on the Device may or may not be compatible or work with the Device as a result of such operating system upgrade or update. Customer will be responsible for reinstalling all other software programs, applications, data and passwords as per their need post such service interventions as part of the Screen or Back cover Damage Repair Request fulfilment.
5. Fill & submit the necessary details and the declaration as required for submitting a valid Screen or Back cover Damage Repair Request

7. Processing Fee/Co-Payment

8. Repair Request Fulfilment Process

1. You may visit the nearest Vivo Authorized Service Center (ASC) as indicated in the V-Shield customer web app once the approval is You are required to wait until Garantie confirms in writing via an email or on a voice call on your registered number or provides an update on its Customer Web App about the status of the Screen Repair Request and the next steps expected. Service will be performed at the Brand Authorized Service Centers after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via email or Customer Web App.
2. Garantie/vivo reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

9. Repair Request Process

In the event of damage to the Registered Device, you (Customer) are required to:

1. Immediately (Not later than 72 Hours from the time of the Screen Damage) inform Garantie through Customer Web App (https://claims.garantie.in)
2. Submit all Request related documents and any other document as mentioned in the Vivo Customer Web App at the time of raising the Screen or Back cover Damage Repair Request
3. Please note, you will not handover the Registered Device for repairs at any service center, including at any vivo Authorised Service Center (ASC) until confirmed by Garantie. It is expressly stated that Garantie will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service center by you before the approval from Garantie; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Garantie will be solely handled by you (Customer) at your (Customer’s) own expense

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIVO, GARANTIE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS,

RESULTING FROM VIVO’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF GARANTIE, AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED ONE TIME COST INCURRED FOR SCREEN AND BACK COVER REPLACEMENT OF THE REGISTERED DEVICE . GARANTIE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPLACE DAMAGED SCREEN AND BACK COVER OF THE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT GARANTIE’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND

REGULATIONS MAY BE LIMITED, GARANTIE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.

11. Cancellation And Refund

1. You can cancel the Plan within 7 (seven) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request has to be given accordingly to the respective online channel as per their return/refund policies. If the Plan is purchased via other authorised offline channels, you may write to [email protected] with your purchase proof, along with the IMEI details of the Registered Device as received from the reseller the with the request for cancellation
2. If cancellation is done within 7 (seven) days from plan purchase date, then the Device would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
3. If the cancellation request is received after the expiry of 7 (seven) days from the date of purchase of the plan, there will be no refund under this Plan
4. Additionally, once a Damage Repair Request has been raised under the Plan, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
5. Garantie may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the V-shield customer web app and by offering the refund for the balance period on an applicable pro-rata basis, subject to no Repair Request made by you prior to the date of cancellation or services availed by you from Garantie. In such a scenario, the benefits of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by

12. Transfer of Plan

1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan

13. General Terms and Data Privacy

1. Garantie may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Garantie is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan.
4. This Plan is offered on a Vivo Device purchased in India and used in India
5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Garantie may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and
7. Garantie have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Garantie regarding the processing of data, and Garantie will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as [email protected]
8. You agree that any information or data disclosed to Garantie under this plan is not confidential or proprietary to you. Furthermore, you agree that Garantie may collect and process data on your behalf when it provides This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Garantie, details of which are available on the website https://garantie.in/index.html
9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Garantie’s entire understanding with respect to the Plan
10. Garantie is not obligated to renew this Plan. If either Garantie does offer a renewal, they will determine the price and
11. There is no informal dispute settlement process available under this
12. In the event any section or portion of a section of these terms and conditions. are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and
13. These terms and conditions shall be governed by and construed under the laws of
14. These terms and conditions do not affect your statutory rights as a consumer
15. Garantie reserves the right, at its discretion, to change or modify, the terms of this

14. Support Contact Details

1. Garantie Customer Service Number: 8800502077 (Mon-Sun, 9am-9pm)
   Garantie Customer Service Email ID: [email protected]

1. The Plan

This Complete Damage Protection Plan governs the support process for accidental physical and fluid damages for vivo Devices sold by vivo (“Device”) through its official sales channels in India in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

2. Plan Term

Benefits under the Plan begins when you (“Customer”, who is the User of the Device) registers the Device for the Plan and ends on completion of Twelve months from date of purchase of the Plans (“Plan Term”)

3. Plan Eligibility

1. 1. This Plan can only be purchased within 4(t+3) days of Device purchase and subject to the Device being in its perfect working condition
   2. The benefits under the Complete Damage Protection Plan is additional to the benefits provided by the manufacturer under Manufacturer’s Warranty.

4. Plan Details

1. “Registered” Device
   The Device that was successfully registered under the Plan within the stipulated time period as defined in clause 3.1 above is termed as “Registered Device”.
2. Customer
   The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
3. Processing Fee/Co-Payment
   

   CDP- Complete Damage Protection – 1 Year
   Gadget Type	Co-Pay Amount (incl. tax)
   Vivo device launched price
   Vivo device price between 0-10000	399.00
   Vivo device price between 10001-15000	599.00
   Vivo device price between 15001-20000	699.00
   vivo device prices between 20001-30000	1199.00
   Vivo device price between 30001-40000	1499.00
   Vivo device price between 40001-50000	1499.00
   Vivo device price above 50001-60000	1499.00
   Vivo device price above 60001-70000	1499.00
   Vivo device price above 70001-80000	1499.00
   Vivo device price above 80001-90000	1499.00

4. Benefits Value
   Maximum Benefits Value is equivalent to the depreciated value (refer to point 8 below) of the Registered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Limit is multiple repair of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request. If the repair charges are more than the Benefits Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”) of vivo.
5. Beyond Economic Repairs (BER) If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable eligible amount will be refunded or adjusted on the new vivo device purchase amount by Garantie to the customer.
6. Scope of Service under the Plan Provided the Registered Device is handed over to Garantie or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of vivo in India, the following conditions would be considered under the Plan.
   1. Inclusions
      1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device
      2. Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub-board or battery, resulting into stoppage of the Registered Device
   2. Exclusions
      1. If the Plan has been purchased beyond the eligible purchase window as defined in 3.1.
      2. Any damages to the Registered Device prior to the Plan activation
      3. Any damages reported within 7 days of activation of the Plan
      4. Suffers damage due to:
         1. Acts of god perils, fire, lightening and explosion
         2. Damage during riot, strike & malicious damage
      5. Any damage to the Registered Device:
         1. due to intentional act
         2. arising before or after Plan Term
         3. under mysterious circumstances including lost or stolen
         4. due to hire or loan of the Registered Device to a third party or if ownership is transferred
         5. Due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack.
         6. Caused by incorrect storage, poor care and maintenance, careless use, incorrect installation and incorrect setup.
         7. due to serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of vivo
         8. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
      6. Damage caused by:
         1. a product/accessory that is not the Registered Device
         2. operating the Registered Device outside the permitted or intended uses described by manufacturer
         3. service (including upgrades and expansions) performed by anyone who is not an Authorized Service Center (“ASC”) or any failure/damage caused outside the Indian territory
         4. Third-party products or their effects on or interactions with the Registered Device or the software
         5. Consequential loss of any kind or description including wear & tear, manufacturing defects
         6. Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
         7. Loss or damage covered by supplier, dealer or Manufacturer’s Warranty
         8. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
         9. Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of vivo
         10. Registered Device that has been stolen
         11. Defects caused by normal wear and tear or otherwise due to normal aging of the product
         12. Issues that could be resolved by upgrading software to the then current version
         13. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
         14. Damage to, or loss of any software or data residing or recorded on the Registered Device
         15. Recovery and reinstallation of software programs and user data
         16. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
         17. Damaged device where the IMEI/Serial no. cannot be identified by vivo authorised service centers.

5. Special Exclusions

Garantie and vivo shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

1. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the Manufacturer’s Warranty
2. Penalties for delay or detention or in connection with guarantees of performance or efficiency
3. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
4. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
5. Garantie and vivo shall not be liable if:
   1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
   2. the Plan is purchased for the Registered Device after the eligible period mentioned in point 3.1
   3. if the mandatory registration of the Registered Device is not completed by registering on the vivo V-Shield app and completing the initial registration obligations within 7 (seven) calendar days of purchase of the Plan
   4. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request
6. In any action, suit or other proceeding where the Garantie or underwriting partner(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer

6. Plan Activation Process

Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan from the Plan purchase date.

In the event of damage to the Registered Device, you (Device) are required to:

1. Immediately (Not later than 72 Hours from the time of the damage) inform Garantie through the vivo customer web app (https://claims.garantie.in) Submit all request related documents including but not limited to the purchase invoice of the Registered Device and any other document as mentioned in the vivo customer web app at the time of raising the Damage Repair Service Request.
2. Do note that the Accident Damage & Liquid Damage Protection Plan is available only if the customer has purchased the plan within the eligible window from Device
3. Please note, you will not handover the Registered Device for repairs at any service center, including at any vivo Authorised Service Center (ASC) until confirmed by Garantie. It is expressly stated that Garantie will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service center by you before the approval from Garantie; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Garantie will be solely handled by you (Customer) at your (Customer’s) own expense
4. You may visit the nearest vivo Authorized Service Center as indicated in the vivo customer web app once the approval is provided. You are required to wait until Garantie confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the and the next steps expected. Service will be performed at the vivo Authorized Service Centers after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the vivo customer web app.
5. Garantie and vivo reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.

7.Your Responsibilities

To receive service or support under the Plan, you agree to comply with the following:

1. Provide information about the reasons and causes of the damage to the Registered Device
2. Provide identity proof if requested by Garantie(at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated
3. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals Devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
4. Follow instructions Garantie gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
5. Make sure to backup software and data residing on the Registered DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, GARANTIE OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE

MEDIA IF NECESSARY. Garantie, or ASC may return your Registered Device after the service event subject to applicable updates. Garantie or the ASC may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.

8. Depreciation Matrix

The standard depreciation matrix applicable for registered device under this Plan is as below:

9. Cancellation and Refund

1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request has to be given accordingly to the respective online channel as per their return/refund If the Plan is purchased via other authorised offline channels, you may write to [email protected] with your purchase proof, along with the IMEI detail of the Registered Device as received from the reseller the with the request for cancellation
2. If cancellation is done within 15 (Fifteen) days from plan purchase date, then the Device would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the plan, there will be no refund under this Plan
4. Additionally, once a Damage Repair Request has been raised under the Plan, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
5. Garantie may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the V-Shield customer web app and by offering the refund for the balance period on an applicable pro-rata basis, subject to no Repair Request made by you prior to the date of cancellation or services availed by you from Garantie. In such a scenario, the benefits of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Garantie

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, vivo, GARANTIE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM GARANTIE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF vivo, GARANTIE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. GARANTIE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR- FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT GARANTIE’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, GARANTIE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE

11. Transfer of Plan

1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.

12. General Terms

1. Garantie may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Garantie is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan.
4. This Plan is offered and valid only if you are making a purchase in India and using in India
5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Garantie may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
7. Garantie have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Garantie regarding the processing of data, and Garantie will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or service at the Support mediums provided such as [email protected]
8. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Garantie’s entire understanding with respect to the Plan
9. Garantie is not obligated to renew this If either Garantie does offer a renewal, they will determine the price and terms
10. There is no informal dispute settlement process available under this Plan
11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
12. These terms and conditions shall be governed by and constructed under the laws of India
13. These terms and conditions do not affect your statutory rights as a consumer

13. Support Contact Details

1. Garantie Customer Service Number: 8800502077 (Mon-Sun, 9a.m. to 9 p.m)
   Garantie Customer Service Email ID: [email protected]

1. The Plan

This extended service (warranty) program governs the support process for mechanical and electrical breakdown/ defects to the extent provided by the Manufacturer’s Warranty for Electrical / Electronic / Mechanical Products for vivo Smartphones (“Device”) sold through its official sales channels in India & in its original packaging. This plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition

2. Plan Term

Benefits under the Plan begins from the next day after the expiry of the Manufacturer’s Warranty on the Device and ends on completion of 12 months from the Plan start date (“Plan Term”)

3. Plan Eligibility

1. The registration and Plan Activation has to be completed with purchase of
2. The terms of this Plan, the original sales receipt for your Plan, the proof of your identity, the indemnification you provide about the working condition of the Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
3. Benefits under the extended warranty plan is an extension of the benefits provided by the Manufacturer’s Warranty
4. Unlimited number of Repair Requests up-to the available Benefits Value at the time of Repair Requests is allowed during the term of the Plan. All subsequent Repair Requests shall be considered for paid repair only

4. Plan Details

1. 1. “Registered”Device The device that has been successfully registered under the Plan with the original purchase of the Device is termed as “Registered Device”.

       

   2. Customer

      The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children, parents and siblings or the recipient of the Registered Device as a gift can also be the user subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.

   3. Plan Types
      1. The Plan Fee is the amount paid by the Customer before the Plan is activated and registered by the Customer or any other user as defined in Point 4.2
      2. The Plan Fee has to be paid in full and in advance by the Customer before the activation of the Plan on the V-Shield
      3. The Plan becomes valid only upon payment of the necessary Plan Fee mentioned
      4. Garantie and vivo reserves the right to revise the Plan Fee at any time during the term of the Plan. However, any Customer who has paid the necessary Plan Fee and activated the Plan before such revision shall not be impacted by the revision in the Plan Fee.
   4. Benefits Value

Maximum Benefits Value is equivalent to the original invoice value of the Registered Device. The Benefits Value at any given point of time will be calculated by subtracting the repair costs of all the subsequent repair service requests, if any, from the Invoice Value of the Registered Device. Unlimited number of Repair Requests up-to the Benefits Value or one instance of replacement of your Registered Device can be availed under the Plan.

1. 1. Beyond Economic Repairs (BER)

If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable eligible amount will be refunded or adjusted on the new vivo device purchase amount by Garantie to the customer.

5. Scope of Service under the Plan

Provided the Registered Device is handed over to Garantie or its authorized channels in its entirety during the Repair Request Process & that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of vivo in India, the following conditions would be considered under the Plan:

1. Inclusions
   

   Any mechanical or, electrical breakdown/defects to the registered device to the extent provided by the Manufacturer’s Warranty including the cost of parts and labour for the products manufactured in India or is legally imported in India & sold through official sales channels of vivo and supported by an invoice & Manufacturer’s Warranty/Guarantee

2. Exclusions
   1. If the Plan was not purchased within 270 days of Device purchase
   2. Plan purchased and activated on a defective Device
   3. Costs implicitly or explicitly covered by any manufacturer’s, supplier’s or repairer’s guarantee or warranty
   4. Non-operating and cosmetic defect to the Registered Device such as defect to paintwork, product finish, dents or scratches
   5. Any accidental or liquid or physical damages to the Registered Device
   6. Accessories or consumable item used in or with the Registered Device unless covered under a separable warranty policy
   7. Normal wear and tear of items not integral to the functioning of the Registered Device
   8. Benefits under the Plan will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Registered Device is at an authorized service center and/or while awaiting parts
   9. Defect caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
   10. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
   11. Reception or transmission problems resulting from external causes
   12. Problems or defects not covered under the original Manufacturers’ Warranty/Guarantee
   13. Batteries, internal or external to the Registered Device
   14. Breakdowns caused by computer virus or realignments to the Registered Device
   15. Recalls or modifications to the Registered Device
   16. Failure to follow the manufacturer’s instructions or the instructions from Garantie during the term of the Plan
   17. Costs arising from incorrect installation, modification or maintenance, or being unable to use the Registered Device
   18. Costs if no fault is found with the Registered Device
   19. Defect/failure caused before or during the delivery of Registered Device from the reseller
   20. Use of batteries, charger and/or accessories not approved by the manufacturer, incorrect electrical leads or connection
   21. The cost of repairing, restoring or reconfiguring software
   22. Any consequential or incidental defects arising from the use or loss of use of the Registered Device
   23. If the Registered Device is sold by registered customer to other party
   24. If the Registered Device is moved out of India, or used outside of India, it will not be covered under this Plan
   25. The Registered Device is not used in accordance with the manufacturer’s guidelines for usage of the Registered Device including but not limited to regular maintenance & up keep of the Registered Device
   26. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
   27. In the event of device being found in burnt condition under any circumstances physical or malfunction
   28. Cost of any missing parts or unidentifiable damaged parts

6. Special Exclusions

Garantie and vivo shall not be liable in respect of loss or defect to Registered Device relating to or caused due to the following:

1. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
2. Loss or defect due to mechanical or electrical break down or derangement, unless such loss is not accidental defect and which is covered within the Manufacturer’s Warranty during the Plan Term of the Manufacturer’s Warranty
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
4. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
6. Garantie and vivo shall not be liable if:
   1. The Customer or User is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or the Plan is not purchased for the Registered Device along with purchase of the Registered
   2. Due to the inability of the Customer to submit any of the repair request processing and Device purchase documents required by Garantie or its partners for processing the eligible repair request
7. The Plan shall also not cover a loss:
   1. Repair Request amount has exhausted the Benefits Value of the Registered Device
   2. In any action, suit or other proceeding where Garantie or its underwriting partner(s), alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon the

7. Plan Activation Process

Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan from the Plan purchase date

8. Service Request Process

1. In the event of defect to the Registered Device, you (Customer) are required to immediately (not later than 72 Hours from the time of the defect) inform Garantie through the V-Shield Customer Web App (https://vivo.garantie.tech) detailing the defect, and any documentary evidence of the defect.
2. Please note, you (Customer) will not handover the Registered Device for repairs at any service center, including at any vivo Authorised Service Center until confirmed by Garantie. It is expressly stated that Garantie or vivo will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service center by you (Customer) before the approval from Garantie; any liabilities arising out of such actions before the in-principal approval of the request from Garantie will be solely handled by you at your own expense

9. Service Fulfilment Process

1. You may visit the nearest vivo authorized service center as indicated in the vivo service claim web app once the approval is provided. You are required to wait until Garantie confirms in writing via an email or on a voice call on your registered mobile number or provides an update on its customer web app about the status of the repair request and the next steps expected. Service will be performed at the vivo authorised service center after verification of the entitlement and validity of the plan. Once you are notified & that the service is complete, you will promptly be notified via Customer web app (https://claims.garantie.in).
2. If the registered device is replaced or in case of BER, the required amount is refunded or replacement product will be provided under this plan. Any such replacement will immediately terminate this plan and neither Garantie nor vivo shall have any further obligations for the remainder of the term of this plan. Due to technological advances, the replacement product may be of lower retail value than that of the original product.
3. Garantie/vivo reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.

10. Your Responsibilities

To receive service or support under the Plan, you agree to comply with the following:

1. Provide a copy of your Registered Device’s original proof of purchase, if requested
2. Provide information about the reasons and causes of the defect to the Registered Device
3. Provide identity proof if requested to verify Customer or User of the Device on which Plan is activated
4. Respond to requests for information, including but not limited to the serial number of the Registered Device, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the defect and steps taken to avoid the defect
5. Follow instructions Garantie or ASCs or vivo gives you, including but not limited to refraining from sending Registered Device that is not subject to service as per the Plan and packing the Registered Device in accordance with shipping instructions
6. Make sure to backup software and data residing on the Registered DURING THE FULFILLMENT OF SERVICE GARANTIE OR THE ASP MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Garantie, or ASPs may return your Registered Device after the service event or provide a replacement unit as the Registered Device was originally configured, subject to applicable updates. Garantie or the ASPs may install latest software updates as part of hardware service that may prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
7. Fill and submit the requested forms and the declaration as required for submitting a valid a repair request

11. Cancellation and Refund

1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request has to be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to [email protected] with your purchase proof, along with the IMEI details of the Registered Device as received from the reseller the with the request for cancellation
2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then the Customer would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
4. Additionally, once a Repair Request has been raised, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
5. Garantie may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the V-Shield customer web app and by offering the refund for the balance period on an applicable pro- rata basis, subject to no repair requests made by you prior to the date of cancellation. In such a scenario, the benefits of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Garantie

12. Transfer of Plan

1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void
2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, vivo, GARANTIE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS OR DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM GARANTIE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF vivo, GARANTIE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. GARANTIE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT GARANTIE’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, GARANTIE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.

14. General Terms and Data Privacy

1. Garantie may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Garantie is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You are not required to perform preventative maintenance on the Registered Device to receive service under the
4. This Plan is offered and valid only if you are making a purchase in India and using in India
5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Garantie may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
7. Garantie have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Garantie regarding the processing of data, and Garantie will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as [email protected]
8. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Garantie’s entire understanding with respect to the Plan
9. Garantie is not obligated to renew this Plan. If either Garantie does offer a renewal, they will determine the price and terms
10. There is no informal dispute settlement process available under this Plan
11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
12. These terms and conditions shall be governed by and construed under the laws of India
13. These terms and conditions do not affect your statutory rights as a consumer

15. Support Contact Details

1. Garantie Customer Service Number: 8800502077 (Mon-Sun, 9am-9pm)
   Garantie Customer Service Email id: [email protected]